Team & Members
Invite teammates, assign roles, and manage who can do what in your organisation.
Every person in your organisation is a member with one of three roles. Owners and admins manage the team from Admin > Members.
Roles
| Capability | Owner | Admin | Member |
|---|---|---|---|
| Use their own mailbox (webmail, IMAP/SMTP, app passwords) | Yes | Yes | Yes |
| Access the admin console | Yes | Yes | No |
| Manage domains, mailboxes, aliases, routing | Yes | Yes | No |
| Invite members and revoke invites | Yes | Yes | No |
| Edit member profiles (title, department, phone) | Yes | Yes | No |
| View billing and invoices | Yes | Yes | No |
| Change plans, checkout, cancel subscription | Yes | No | No |
| Change member roles | Yes | No | No |
| Remove members | Yes | No | No |
Every organisation has at least one owner. Day-to-day administration works fine with the admin role; reserve owner for the people who should control billing and membership itself.
Inviting a member
- Go to Admin > Members and click Invite member.
- Enter the person's email address and choose a role.
- Optionally attach an unassigned mailbox. It becomes theirs the moment they accept, so you can provision
[email protected]before Kelvin has even signed up. - Send. The person receives an email with an acceptance link.
A few rules to be aware of:
- Invites expire after 7 days.
- There is one live invite per email address: sending a new invite to the same address replaces the previous one.
- You cannot invite an address that already belongs to a member of the organisation.
- A mailbox can only be attached if it is not already assigned to someone.
Pending invites
The Members page lists pending invites alongside members, showing who was invited, by whom, the role, any attached mailbox, and the expiry date. Click Revoke to invalidate an invite immediately; the link in the email stops working.
Accepting an invite
The invite email links to the accept-invite page:
- New to Axene Workspace: enter your name and set a password. Your account is created, your email is treated as verified (the invite proved you control it), and you are signed in to the organisation immediately.
- Already have an account with the invited email address: confirm, and the organisation is added to your account.
If a mailbox was attached to the invite, it is assigned to you on acceptance and appears when you open Mail.
An expired or revoked invite link shows "This invitation is no longer valid". Ask an owner or admin to send a fresh invite.
Changing roles
Only owners can change roles. On Admin > Members, open the member and pick the new role. The change applies to their next request; no re-login is needed.
Member profiles
Owners and admins can set a member's title, department, and phone from the member's row. These fields power the team directory and appear next to the member wherever they show up in the console.
Removing a member
Only owners can remove members. Removal takes the person out of the organisation: they lose access to the admin console and to any organisation mailboxes. Their Axene account itself is not deleted, and any other organisations they belong to are unaffected.
Audit trail
Team actions are recorded in the audit log: member.invite, member.invite.revoke, member.add, member.role, and member.remove, each with the actor and target email.